🌿 Direct Farm Imports from Uji, Kyoto & West Java Highlands | Jakarta Tasting Atelier Complimentary Same-Day Delivery across Jakarta for Orders above Rp 350,000 CODE: ZENFRESH
LEGAL COMPLIANCE

Privacy Policy & Data Protection

How PT Zen Botanica Nusantara collects, protects, and handles your personal information pursuant to Law of the Republic of Indonesia No. 27 of 2022 (UU PDP).

Effective Date: January 1, 2026 | Last Updated: October 2026

1. Data Controller Identification

This Privacy Policy governs the processing of personal data by PT Zen Botanica Nusantara, an Indonesian private limited company domiciled at Jl. Senopati No. 72, Selong, Kebayoran Baru, Jakarta Selatan 12110 (referred to herein as "ZenBotanica", "we", "our", or "us").

2. Personal Information Collected

We collect and process only the minimal personal data strictly necessary for order fulfillment, customer support, and regulatory compliance, including:

  • Contact & Identity Data: Full name, telephone/WhatsApp number, and email address.
  • Fulfillment & Delivery Data: Destination residential or office address, postal code, and delivery preferences.
  • Transactional Data: Items purchased, total sums, payment verification tokens (note: sensitive credit card numbers are handled exclusively via certified PCI-DSS payment gateways and are never stored on our servers).
  • Technical Browsing Data: IP addresses, browser types, and session cookies for shopping cart maintenance.

3. Lawful Basis and Purpose of Processing

In accordance with Article 20 of Law No. 27 of 2022 on Personal Data Protection (UU PDP), processing is conducted based on contract performance (executing your purchase orders and courier dispatch), legal obligations (tax and corporate documentation), and your explicit consent.

4. Third-Party Data Sharing Limitations

We do not sell, license, or monetize your personal data. We disclose information strictly to certified third-party service providers essential for service delivery, such as licensed courier services (JNE, SiCepat, GoSend) and Bank Indonesia-registered payment gateways.

5. Data Subject Rights Under UU PDP

As an Indonesian data subject, you hold statutory rights to:

  • Request access to and copies of your personal data stored by us.
  • Request rectification of inaccurate contact or delivery details.
  • Request the deletion or destruction of your personal information once retention mandates have elapsed.
  • Withdraw consent for optional email newsletters or tea tasting invitations at any time.

6. Data Protection Officer (DPO) Contact

To exercise your privacy rights or file inquiries, contact our appointed Data Protection Officer at:
PT Zen Botanica Nusantara - Privacy Team
Jl. Senopati No. 72, Selong, Kebayoran Baru, Jakarta Selatan 12110
Email: [email protected] | WhatsApp: +62 812-4433-8822